User Experience Awards Win

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The TfL beta website has won – twice – at The User Experience UK Awards

The User Experience UK Awards, created to recognise top class user-focused digital or service design, has awarded our new beta site its highest honour. Nominations came from a chosen batch of innovative UX offerings from organisations that aim to offer the best possible online experience to their customers.

The inaugural User Experience UK Awards is the first of its kind in the UK.

For the work done so far on our beta site, TfL won both the Best Information award (given to an app or website which presents information clearly in an easy to access way) and the overall Best User Experience award, given to the most inspiring user-focussed site, app or service, according to a judging panel comprised of leading UX specialists and digital experts.

We’re really pleased that the world class work being done here, from UX through to design, front end build and beyond, has been recognised.

Congratulations as well to all the other winners including Barclays, Bloom FM (x2), Oxfam and Manchester City Council.


  1. Haven’t you heard if it isn’t broke don’t fix it! Using the simple 5 digit code to find out when your next bus is arriving is now an absolute joke!!!! It was basic and easy to use but since you have changed it has become too technical and takes ages for the pages to load!

  2. Hi Andrew, thanks for your feedback.

    There are no live departures on our beta site just yet. Are you referring to the or site?

    Our new live departures information will be coming in our next release into beta – do have a lookout in the next few weeks.

    What live departures will do is allow you to quickly search and find your nearest bus stop. Once selected, you will see any disruptions on the various routes and live departures from that stop. You can then drill down further to see where the route goes, or see if you have better travel options from other nearby public transport.

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