TfL TravelBot: Designing the conversation

As you may already know if you’re following this blog, we recently released the TfL TravelBot on Facebook Messenger. If you … More

The making of the TfL TravelBot

We recently launched our first ever Chatbot – the “TfL TravelBot” on Facebook, which uses artificial intelligence to help answer … More

We’re proud to introduce our Facebook Messenger TravelBot, which has the ability to provide updates on bus arrivals as well … More

Tube station staff who are union members are striking for 24 hours from 18:00 on Sunday 8 January. Services are severely reduced and … More

**Planned industrial action by drivers on the Circle, Hammersmith & City and Piccadilly lines this week has now been suspended** Some … More

We’re proud to introduce our Twitter status checker, as well as improved Twitter alerts and weekly travel advice. In partnership with Twitter, … More

For around five years we’ve been informing customers about travel disruption through our @TfLTravelAlerts account. It’s one of our most … More

Since 2012 we’ve been providing service updates for all our Tube lines and other modes of transport through Twitter. Customers … More

As expected, last week saw 4 days of high demand on our website and open data during the Tube strike and in … More