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Tag: social media

TfL TravelBot: Designing the conversation

As you may already know if you’re following this blog, we recently released the TfL TravelBot on Facebook Messenger. If you … More

bot, Buses, facebook, Facebook Messenger, London Buses, London Underground, service information, social media, status checker, travel alerts, Tube

The making of the TfL TravelBot

We recently launched our first ever Chatbot – the “TfL TravelBot” on Facebook, which uses artificial intelligence to help answer … More

facebook, Facebook Messenger, feedback, social media, TfL, TfL Journey Planner, travel information

Facebook Messenger: TfL TravelBot

We’re proud to introduce our Facebook Messenger TravelBot, which has the ability to provide updates on bus arrivals as well … More

bot, Buses, facebook, Facebook Messenger, London Buses, London Underground, service information, social media, status checker, travel alerts, Tube

Tube Strike – Tools to Help You Plan Your Journey

Tube station staff who are union members are striking for 24 hours from 18:00 on Sunday 8 January. Services are severely reduced and … More

Journey Planner, nearby, new website, real-time, social media, TfL, TfL Journey Planner, travel information, tube strike, twitter, updates

Proposed Tube Strike – Tools to Help You Plan Your Journey

**Planned industrial action by drivers on the Circle, Hammersmith & City and Piccadilly lines this week has now been suspended** Some … More

Journey Planner, nearby, new website, real-time, social media, TfL, TfL Journey Planner, travel information, tube strike, twitter, updates

Twitter alerts: New Status Checker and Improved Alerts & Weekly Travel Advice

We’re proud to introduce our Twitter status checker, as well as improved Twitter alerts and weekly travel advice. In partnership with Twitter, … More

service information, social media, status checker, travel alerts, twitter, Twitter alerts, weekly travel advice

Twitter Pilot – Weekend Travel Advice Direct Messages

For around five years we’ve been informing customers about travel disruption through our @TfLTravelAlerts account. It’s one of our most … More

planned works, service information, social media, travel alerts, twitter, weekend works

Twitter Pilot – Major Disruption Notifications

Since 2012 we’ve been providing service updates for all our Tube lines and other modes of transport through Twitter. Customers … More

real-time, service information, social media, travel alerts, twitter

Our use of social media

We recently shared some thinking about how we provide the best service to our customers via Twitter (‘TfL Social Media … More

social media

Tube strike – Web and open data analytics

As expected, last week saw 4 days of high demand on our website and open data during the Tube strike and in … More

API, content, feedback, Journey Planner, mobile, open data, social media, statistics, tube strike, website

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