As you may already know if you’re following this blog, we recently released the TfL TravelBot on Facebook Messenger. If you … More
Tag: social media
The making of the TfL TravelBot
We recently launched our first ever Chatbot – the “TfL TravelBot” on Facebook, which uses artificial intelligence to help answer … More
Facebook Messenger: TfL TravelBot
We’re proud to introduce our Facebook Messenger TravelBot, which has the ability to provide updates on bus arrivals as well … More
Tube Strike – Tools to Help You Plan Your Journey
Tube station staff who are union members are striking for 24 hours from 18:00 on Sunday 8 January. Services are severely reduced and … More
Proposed Tube Strike – Tools to Help You Plan Your Journey
**Planned industrial action by drivers on the Circle, Hammersmith & City and Piccadilly lines this week has now been suspended** Some … More
Twitter alerts: New Status Checker and Improved Alerts & Weekly Travel Advice
We’re proud to introduce our Twitter status checker, as well as improved Twitter alerts and weekly travel advice. In partnership with Twitter, … More
Twitter Pilot – Weekend Travel Advice Direct Messages
For around five years we’ve been informing customers about travel disruption through our @TfLTravelAlerts account. It’s one of our most … More
Twitter Pilot – Major Disruption Notifications
Since 2012 we’ve been providing service updates for all our Tube lines and other modes of transport through Twitter. Customers … More
Our use of social media
We recently shared some thinking about how we provide the best service to our customers via Twitter (‘TfL Social Media … More
Tube strike – Web and open data analytics
As expected, last week saw 4 days of high demand on our website and open data during the Tube strike and in … More