As you may already know if you’re following this blog, we recently released the TfL TravelBot on Facebook Messenger. If you … More
Tag: social media
The making of the TfL TravelBot
We recently launched our first ever Chatbot – the “TfL TravelBot” on Facebook, which uses artificial intelligence to help answer … More
Facebook Messenger: TfL TravelBot
We’re proud to introduce our Facebook Messenger TravelBot, which has the ability to provide updates on bus arrivals as well … More
Twitter alerts: New Status Checker and Improved Alerts & Weekly Travel Advice
We’re proud to introduce our Twitter status checker, as well as improved Twitter alerts and weekly travel advice. In partnership with Twitter, … More
Twitter Pilot – Weekend Travel Advice Direct Messages
For around five years we’ve been informing customers about travel disruption through our @TfLTravelAlerts account. It’s one of our most … More
Twitter Pilot – Major Disruption Notifications
Since 2012 we’ve been providing service updates for all our Tube lines and other modes of transport through Twitter. Customers … More
Our use of social media
We recently shared some thinking about how we provide the best service to our customers via Twitter (‘TfL Social Media … More
Proposed Tube strike – tools to keeping London moving
London Underground trade unions are planning a 24-hour strike on the Tube from 18:30 on Wednesday 5 August. If the strike … More
Tube strike: Digital tools to help you
RMT, Unite and TSSA members are planning 24-hour strike action on the Tube from 18:30 on Wednesday 8 July, and … More
Bus Strike – Tools to help you get around
As many people will by now be aware, members of the Unite union have proposed the first of three 24-hour strikes on … More