Following on from last year’s double win at the User Experience UK Awards, our new website has enjoyed more success after picking up the award for best Mobile Solution or Application at the inaugural International Design for Experience Awards.
The new TfL website has won best Mobile Solution or Application at the DfE Awards.
UX Magazine, sponsors of the awards, had this to say about our new mobile-friendly site scooping the prize:
“Working in collaboration with TfL’s online marketing team and build partner Detica, we are experience set out to create a responsive site that would work on any device and provide a consistent experience—bringing together big data, live updates, and location-based services for the world’s most complex public transport network.
A clearly outlined design process that would be very easy to use as aresource for teaching, a solid roll-out strategy, a good system for collecting and synthesizing customer feedback, and analytics to support their story all made an impression on the judges.”
See all the DfE award winners here.
We’ve added the quadrant maps and central London route maps to the new site today.
For the bus route maps (or spider maps as many refer to them) we have put a link back to them on our old site until we are ready to publish them on the new site.
You can find these maps at http://www.tfl.gov.uk/maps/bus.
We’ve added a link back to bus route ‘spider’ maps on our old site while we work on adding them to the new site.
Since the new website launched on Monday evening it has served over 6 million pages in 1 million visits from 900,000 customers. This is a little more than normal, reflecting the increased interest around the new site.
Page views from first two days of new TfL website
We’ve also received plenty of useful feedback with the full range of opinions, from the site being great through to hopelessly flawed. In this post I’ll try and address some of your key questions and explain our thinking a little.
You’ll notice a change at tfl.gov.uk today as we’ve switched over completely to our new website.
We’ve been trialling it in beta since mid 2013 and adding elements, but it’s now become ready to replace the old desktop and mobile site.
The brand new TfL website has just launched, with a fresh design and new and improved features.
The posts on this blog have kept you up to date on the design and development of our new website and given you a look behind the scenes as the build has progressed.
With the new site just about to launch, this short video summarises the key features and improvements we’ve made and what you can expect from the new site.
With our brand new website just about to launch, we took a trip down memory lane and looked over the evolution of our website from 2002 through to today.
Amazingly, back in 2002 our website did not include information for the Tube! This was on a separate site and London Underground came into the main TfL website a little while later – you can see it in the 2004 image.
As you will see from these images, the site changed dramatically in 2007 and this was the last time the site received major redevelopment. Finally, our 2014 images show the new site and it’s mobile-friendly design which will be launching in the next few days.
Have a look through these images and see how many you remember!
Here are the TfL Home, Street Management, Buses, Taxis, Rivers and Coaches pages from 2002. Note the absence of the Tube!
In Part 1 of this post I talked about the reasons we have not released a TfL app alongside our new website, and how our ‘open data’ policy powers around 200 apps currently in use. Part 2 looks more closely at apps, including issues around apps for our transactional services such as Oyster.
Can you recommend a good app?
We don’t recommend specific apps as that wouldn’t be fair, but there are lots of good public transport apps available and you can view recommendations in the app stores and make up your own mind. They are generally low cost, so if you don’t get on with one of them you can easily move on to another.
To fill a gap, we ran a competition to encourage developers to produce apps with accessibility features
A question we’ve been asked many times when gathering feedback on our new website is when we’ll develop smartphone apps for travel tools such as Journey Planner, maps, bus and Tube arrivals and service status.
What many people don’t realise is that, while we don’t provide a smartphone app ourselves, we provide all the data that powers the 200 or so apps which are already available.
Our ‘open data’ approach means that our data is already used to power around 200 apps
TfL’s social channels have played a key role in providing feedback on the Beta website
Our social media presence has been growing at an incredible pace in recent years as more and more users access the internet on mobile devices and real time information on the move becomes ever more important to our customers. To put that growth into context, just two years ago we had 2 Twitter feeds and 1 Facebook page with around 13,000 followers, and today we have 25 Twitter feeds and 2 Facebook pages with around 1.34 million followers.
As our audience has grown, interaction with our social content has risen dramatically