Month: April 2014


Website traffic during the Tube strike

We’re seeing some high volumes of traffic on the site today (Wednesday 30th April), with 3 times the normal volume of traffic on average as people check out their travel options during the ongoing Tube strike.

This morning’s peak again fell between 7-8am (143,000 visits), although this was about 30 per cent fewer visits than during yesterday’s peak.

Visits to our website over the last 2 days, compared to a 'normal' day and February's strike

Hourly visits to our website over the last 2 days, compared to a ‘normal’ day and February’s strike

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Website content during Tube strikes

As you can imagine, it’s been very busy on the website in the past few days as people have wanted to find information about when the Tube strike would happen and what the impact would be.

Traffic volumes on the site

We’ll do a more specific post tomorrow about the traffic volumes and most popular content, but the headlines are that on Monday we received around 7 million page views in 1.6m visits from 1.3m unique users.  That’s a little more than twice our normal daily traffic.

In the evening we received around 600,000 page views between 10pm and 11pm – which proved to be the busiest hour of the day.

Website traffic volumes 28 April 2014

Website traffic volumes on Monday 28th April 2014

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Tube strike: Tools to help you get around

As most people will by now be aware, members of the RMT union have proposed another strike on London Underground from 21:00 on Monday 5 May for 72 hours.

On our website, you can find Travel advice for Tube customers including more about the Tube services we plan to run, with detailed information on each line.

We also have a range of other tools on our website and social media channels that you can use to help you get around during the strike.

Our real-time Twitter feeds will help you plan your journey during the Tube strike

Our real-time Twitter feeds will help you plan your journey during the Tube strike

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Statistics: How you are accessing our new site

Here are some simple statistics on the technology you have been using to access our new website in the first 16 days since its launch.

The big news is that mobile devices have officially overtaken desktop PCs and currently make up 52 per cent of all visits to our new site.

With 52% of visits, mobile devices have overtaken desktop in visits to our new site.

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New website – 2 weeks since launch

It’s now been two weeks since our new site launched, and hopefully you’re getting used to the changes we’ve made. Behind the scenes, the team have been monitoring services and analysing feedback to log and prioritise fixes and improvements.

Shortly after launch we posted on this blog with replies to some of the most common questions we had received through your feedback. Here is an updated summary of the more recent feedback themes and what we’ve done about them, along with a site usage update.

Planned Works

Tube weekend closures are available from the Status Updates page

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