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TfL TravelBot: Designing the conversation

TfL TravelBot: Designing the conversation

As you may already know if you’re following this blog, we recently released the TfL … More

bot, Buses, facebook, Facebook Messenger, London Buses, London Underground, service information, social media, status checker, travel alerts, Tube

Our use of social media

We recently shared some thinking about how we provide the best service to our customers … More

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