Category: Experience

DesignExperienceProducts

TfL TravelBot: Designing the conversation

As you may already know if you’re following this blog, we recently released the TfL TravelBot on Facebook Messenger. If you haven’t read them yet, Steven and Charul’s posts will give you a bit of background.
Check out TravelBot here or search for TfL TravelBot in the messenger application. In this post I will explore the reasons for introducing a conversational bot and our learnings around the design of conversation.

Diverse backgrounds, cultures and lifestyles mean that we all use different words to talk about things. This can become frustrating when you’re trying to find something on a website.

In our team, we try to label things in a way that most users will understand, but are well aware of the fact that we will never be able to cater for everyone. This means that some users have to change the way they think to match what they are looking for.


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ExperienceNews

Our Lives in Data – Science Museum Late Review

As mentioned previously on this blog, we were delighted to be involved in the ‘Late’ at the Science Museum on Wednesday August 31 as part of the ‘Our Lives in Data’ exhibition. It was great to see hundreds of people coming along to enjoy the TfL display, as we demonstrated some of the practical benefits of using our data resources to improve our customers’ experiences.  

Science Museum Lates

The TfL display at the Science Museum Late showcased some innovative uses of our data and demonstrated how this can benefit our customers.

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ExperienceNews

Science Museum Lates: Our Lives in Data

Transport for London are delighted to be taking part in this month’s Science Museum Late on Wednesday 31 August. The theme of the evening is ‘Our Lives in Data’ and we’ll be offering a glimpse into the world of our data.

Our Lives in Data

Gallery view of Our Lives in Data – an exhibition exploring how big data is uncovering some of the diverse ways our data is being collected, analysed and used. This is also the theme of the ‘Late’ on August 31. Pic credit: Science Museum, London

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DesignExperienceNews

Design Students Complete a 5-day Sprint

Collaboration is a huge part of what we do at TfL. So it was great to spend last week working with 6 young designers, talking them through our approach to experience design and working on prototype ideas for the Cycle Hire scheme. Members of our Experience Design Team led the 5-day sprint at the London Transport Museum, where the event was part of the Designology studio programme.

Tabletop Walkthrough Map

We produced a range of materials – such as this Tabletop Walkthrough Map – to help students to get into the mindset of people using the Cycle Hire scheme

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DesignExperienceNews

Design Students – Join us for a 5-day Sprint

TfL’s Experience Design team is inviting 6 enthusiastic design students to take part in a 5-day design sprint in collaboration with the TfL Cycle Hire team. The goal is to offer hands-on experience of the mindset and tools of the human-centred design that the TfL Experience Design team use in their everyday work.  

5 Day Design Sprint

Join us for a 5-day design sprint, from interpreting the design challenge to testing ideas on the public and presenting your findings to the TfL Experience Design team

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ExperienceInformationJourney Planner

Journey Planner – Getting to Sports Grounds

With six Premier League football grounds and seven Football League sides in London, not to mention the likes of the Olympic Stadium, Wembley, Twickenham and Lord’s, it’s little surprise that one of the first innovations on Journey Planner was to add the different entrances to sports venues as points of interest.

This originated with the opening of Arsenal’s Emirates Stadium in 2006, but has evolved to include all other sports grounds in the London area, and was a vital contribution to the effective Travel Demand Management (TDM) approach used during the 2012 Olympic and Paralympic Games.

The Emirates Stadium

Adding different entrances to sports grounds into Journey Planner started with The Emirates Stadium in 2006.

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ExperienceInformationJourney Planner

Journey Planner – Data Updates

The second in this series of posts looks more broadly at Journey Planner, offering an introduction to how data is made available on the system, from the research stage through to release.

Because we aim to ensure the system is as accurate and as broad-ranging as possible, we have recently increased the frequency of our data updates, which are now up to five times a week.

Journey Planner

Bus and Underground timetables are imported from internal systems and are subject to further processing to ensure they are correctly reflected in journey solutions.

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ExperienceInformationJourney Planner

Journey Planner – Points of Interest

This is the first in a series of posts covering new or existing functionalities of Journey Planner, with the intention being that users (including developers subscribing to the API) can get the best from the system. In this post I’ll be looking at Points of Interest (POIs) and how we aim to make this information as comprehensive as possible, as well as asking for your suggestions for any new POIs you feel should be added to the system.

We believe that the Journey Planner should not just be accurate, but tailored to the needs of people who use it. To support this we actively manage a detailed database of Points of Interest within Journey Planner, covering places people are likely to travel by public transport, or cycle to. This is a combination of a bulk upload, and points we have added ourselves.

Journey Planner - Points of Interest

Journey Planner includes lots of attractions advertised in complementary publications such as Time Out

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ExperienceNews

User Experience Awards Win

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jpgaward1

The TfL beta website has won – twice – at The User Experience UK Awards

The User Experience UK Awards, created to recognise top class user-focused digital or service design, has awarded our new beta site its highest honour. Nominations came from a chosen batch of innovative UX offerings from organisations that aim to offer the best possible online experience to their customers.

The inaugural User Experience UK Awards is the first of its kind in the UK.

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