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66 Comments

  1. I am SO SO sorry as I HATE people who say, “but we always did it like this…” when there is change but I am REALLY REALLY sorry – I absolutely HATE the new site – I cannot find my way around it AT ALL – it is VERY FAR from simpler – the old site was absolutely wonderful and I navigated all over London and I ONLY use buses – the new site if impossible and I am heartbroken

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    1. Charlie Leigh May 6, 2014 at 9:44 am

      I don’t agree that the old site was wonderful for buses – yes it was easy for tubes and trains, but for buses there was no co-ordination between routes, maps, stops and journey times. But this site seems even worse. On the old site’s journey planner you could specify whether your departure point and destination were stations or stops, addresses, places of interest etc.; but this site confuses bus stops with addresses and doesn’t even recognise some bus stops, so trying to plan and time a local bus journey is so far impossible. I do hope it’s fixed soon.

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    2. don ‘t seem to find anywhere where I can report issues with the website – oyster, congestion charge etc etc.

      Your route planned no longer works on IE……………….any of them 7/8/9/10

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  2. I don’t think much of your new web site. The old one was easier to navigate and much clearer. I can’t find the information I need to make my journey this evening. I think the answer is ‘if it ain’t broke, don’t fix it’.

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  3. i cant seem to find the six month advanced engineering work plan on the new site. please could you find a place for the list. it was invaluable and meant i didnt have to check one week,then enter new dates,check that then enter new dates etc.
    as a member of station staff being constantly asked for upcoming upgrade work i regularly have advised passengers to use the tfl site and find the plan as it is the best tool around. i hope you take notice of this e-mail
    cheers vic

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  4. Did your testing of the new website include testing the feedback page? Why do I keep getting a 404 page not found error when I try to submit feedback? I’m trying to help *you* improve *your* site.

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    1. Hi there, I’m not sure why you are getting a 404 error on that. If you can advise the browser version and the page URL we’ll see if we can get the same thing. It’s a simple Survey Monkey page, so should work fine, and has done so for many months throughout beta and now in live.

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      1. Phil,

        Thanks for replying on a Sunday!

        I’m running IE11 on Win7 x64 The survey displays & I fill in the fields and then once I click ‘submit’ I get the 404 error. I’ve read other reports from other people having similar problems if they post more than 10 lines or so.
        I tried the feedback system from my Nokia Lumia 920 (Win Phone 8), in portrait mode there is no ‘submit’ button. It only appears if I turn the phone landscape.

        Anyway, what I was actually trying to provide feedback on was 404 errors encountered when clicking links to the PDFs on https://www.tfl.gov.uk/forms/13923.aspx , only the 2012-2013 tendering programme link works.

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      2. OK – yes, this would seem to be something within that survey monkey widget. In terms of that page at https://www.tfl.gov.uk/forms/13923.aspx we’ll fix up those links. Thanks for letting us know.

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  5. Why launch a new site when all the features of the old site have not yet been migrated. Where are the Met Line timetables, the six month look ahead for Engineering works, etc, etc? Knowing that the next train departs from my station in 2 minutes is not a useful stand alone piece of information – I am not Usain Bolt.

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    1. Hi David, the 6 month look ahead files are available at http://www.tfl.gov.uk/travel-information/improvements-and-projects/tube-improvement/whats-the-plan and you can find out about the weekend engineering works at http://www.tfl.gov.uk/tube-dlr-overground/status/?when=weekend. We still have the planned works calendar at https://www.tfl.gov.uk/forms/12392.aspx.

      Timetables are having a problem at the moment on the new site, but they will be back soon. All service times are embedded within Journey Planner so you can get the information there. Or you can go to the old timetable information at http://journeyplanner.tfl.gov.uk/user/XSLT_SEL_STT_REQUEST?sessionID=0&language=en&mode=line&linePreSel=tfl:25:*&linePreSel=tfl:63:*&linePreSel=nrc:90:*&withoutTrains=0

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  6. I have tested your new system and can not get from Canary Wharf to Crossharbour without being told to WALK! Did you test this? Give me a link to the old system.

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    1. Hi Roy, Journey Planner offers me a DLR train for this journey – perhaps there were service problems on the DLR when you tried this.

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  7. My recent comment at 4:07 PM was actually made at 17:07 BST. Maybe that is why your new system is rubbish! Or do you deal in GMT?

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  8. Canary Wharf
    To:Crossharbour
    Leaving:Thursday 3rd Apr, 17:45
    Travel preferences: Showing the fastest routes Using all transport modes Max walk time 2 mins
    Option 1: walking, DLR dlr, 6 mins

    Walk to Heron Quays
    DLR to Crossharbour DLR Station

    Departs17:41
    Arrives17:47
    Total time: 6mins
    Detailed steps for journey 1
    Steps for journey option 12Time Mode of Transport Instructions
    3 mins
    walking
    Walk to Heron Quays
    3 mins
    dlr
    DLR to Crossharbour DLR Station

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  9. I can’t get the journey planner to remember that I want to walk for a maximum of 10 minutes. It keeps defaulting to 40 minutes – hardly practical most of the time, as much as I like walking…

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  10. Hi, When trying to use the tfl widget all i’m getting is a 404 error can you please help at all with whats wrong

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    1. Hi Steven, this could be to do with an issue we’ve got with the iframe for the Tube service widget. We’re rolling out a fix in the next few days which should sort out the problem.

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  11. I have tried to find out the price of an annual travelcard – to no avail. I have not used the new site for anything else as it is so frustrating not to find what you want. Where is this information please???

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    1. Hi Pippy, fares are shown at http://www.tfl.gov.uk/fares-and-payments/fares – they are in pdf documents at the moment, which are not the best, but we have prepared some much better web pages and these will go live in the coming weeks. You can reach this content from the homepage under the menu item ‘Fares and payments’, then the ‘Fares’ link. Hope that helps.

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  12. I have just tried out the new TfL journey planner for cycling and it is next to useless, the old planner gave a detailed route description and distances the new one gives nothing apart from cycle from A to B, it uses Google Maps to show the route but to be honest you may as well just go to Google Maps and not bother with TfL, Google Maps give the detailed route description (TfL does not even use this feature on Google Maps!!!!!) that TfL now does not give.

    Use Google Maps

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    1. Hi Richard, the old cycling Journey Planner is still available for now at cyclejourneyplanner.tfl.gov.uk – we’re working hard to make sure all the features of the new site are as good as, or better, than the previous site. Hopefully we’ll win you over in due course.

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      1. Peter Selley May 9, 2015 at 8:25 am

        Phil I am extremely frustrated by the changes to the cycling journey planner, in trying to enable my wife to access easily printable routes so she can accelerate her cycling in the city. There used to be a wonderful cycling wizard, and you could print the maps by pdf. Despite your post here from last year directing us to cyclejourneyplanner.tfl.go.uk that also gives no decent mapping, just a blob of a map and text directions (which don’t print properly). Please bring back the old cycling wizard . Cycle routes in the city are useless without being able to plan trips properly. Peter. N8

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      2. Peter, we’re working hard on improvements to the cycling elements of journey planner. We’ve been improving the data and algorithm so that the offered routes are more useful. We’re now showing the three route types simultaneously on a map so you can see where each one goes and make a choice that way and we’ve changed the results page so you always get a cycling journey returned alongside any public transport options. We’re currently working on improvements to printing which you should see over the next few weeks. If you are looking for detailed printed cycling guides to take on your journey you can order them from us at https://tfl.gov.uk/forms/12419.aspx and we’ll post them to you.

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      3. Hi Phil,
        I tried the cycle journey planner today to find a route from Pimlico to the Olympic Park. Last year the website produced a useful set of pdf maps. This time there was a very small map on the screen only and no map at all on the print option. The current planner is therefore of no practical use for cyclists as we need to print proper detailed maps. Any idea when TFL will be able to fix this?
        Best regards,
        Peter Owen

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      4. PS To add to my preceding message… It would be helpful if the route could be exported as a GPX file. Then we could use a GPS device to guide us through the route.
        Peter Owen

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  13. Hi TFL

    FOI said that they are publishing bus working schedules on this site at the moment, may I ask where this is? can find any links.

    Regards

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    1. Hi Tom, I’m not sure – could be the timetables which are at journeyplanner.tf.gov.uk (timetables link on the left) – we’ll also be adding these to the new site shortly. Or is it something different you are looking for?

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      1. Hi Phil,

        No – They are bus working schedules, which contain trip nos, run nos, duty knows etc, which were meant to be published online last summer, can I have an update on that?

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      2. Hi Tom, I’m not aware we were due to publish bus working schedules. However we have published Tube working timetables at http://www.tfl.gov.uk/corporate/publications-and-reports/working-timetables.

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      3. Michael Clary May 18, 2015 at 10:15 pm

        Phil – Please see https://www.whatdotheyknow.com/request/publishing_bus_working_timetable#comment-59917 which is a clear undertaking to release all bus working timetables. Hundreds of these (at least) were released earlier in response to FOI requests but TfL started refusing these on the grounds that they intended to publish. Sixteen months later … the latest response implies they are imminent but it would be nice to have a firm date.

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  14. You should take part in a contest for one of the highest quality sites online.
    I will highly recommend this website!

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  15. Hi,
    I am currently building an iOS application which involves journey planning and travel updates etc, I am having a really difficult time finding TFL api key. Which I can use for my App, can someone please be kind enough to help me through it and guide who shall I contact.

    Thank you very much for your help.

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    1. Hi there, If you want to sign up for access to the TfL Open Data feeds and APIs you’ll need to register at http://www.tfl.gov.uk/developers.

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  16. On the maps shown from the journey planner, there is a MAN icon.

    I cannot persuade it to do anything on my phone — but I’m guessing it should show me where I am and that my browser is failing to provide my location. Am I correct

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    1. Hi Harry, the man is a link to Google streetview. You can drag him to a location and get the streetview images.

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      1. Thanks Phil. I did get that working this afternoon.

        I can see that streetview might be very useful for pre-planning a route on a desktop, but on a mobile — when you’re actually following the route, the one thing that’s most useful to know is exactly how far I am along the route, and especially whether I’m following the route or going in completely the wrong direction.

        So, two things that would be very well worth adding are a compass and a mark for the current location.

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      2. Yes – agreed on that. We’re looking at the next set of enhancements for the maps and would be great to get those two done if we can.

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  17. Hi Phil

    This may not be quite the right place for this feedback but can’t find anywhere else, so apologies if not quite your area….on the site Shortlands station seems to be set up as having step free access, which it definitely doesn’t.

    Thanks
    Sarah
    Ps liking the new site. Couple of things that might be nice for future releases : 1) ‘cheapest journey’ option and 2) Showing type of bus – useful for those with buggies (and I imagine wheelchair users) to know whether to get on the back or front of the bus.

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  18. Louise vincent July 21, 2014 at 9:24 pm

    ‘Share the road’ tfl new ad on TV. Just love it! Fantastic ad….well done to tfl!

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  19. Some famlairity with human pyschology has pushed me to find this site to report some problems with the tfl website/contact details. (the psychology comes in a paqrt 3).

    1) I wanted to report a glitch with the new journey planner. When I found ‘help and contact’ page, website enquiry is not among them. This page is copyright 2007 and I do recall having this problem in the past

    2) Deciding to phone I put tfl phone into google and found that the old number Search Results 0345 602 3813 is still displayed prominently, with a news item below showing 0343 222 1234 (shades of ABBey 1234) had been the correct number since later last year

    3) what I was trying to report is that, using the new journey planner on my android phone (Samsung HTC One M8, though doubt relevant), the user interface is quite different from that for Windows – and nicely done. However when I click on the last stage – to view a map showing the route from last stop to pedestrian destination, I get the overview map of greater london but not the detailed map that I should. (I thought the person I did speak to on the phone would be reluctant to report this fault, basically because he couldn’t believe what he heard and did not wish to appear a fool. Happy to be wrong, but many not be)

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  20. Phil please don’t get rid of the mobile countdown site! The updated tfl site is already much more clunky and awkward to use than it used to be. Give people the option to use the old simple interface if they like it. And please bring the bus routes overplayed on maps function back. That was a far easier way to search for routes and work out connections at a glance than journey planner. And please could you provide some RSS addresses for tube status / tube and bus arrivals so people can just have a useful text feed rather than having to visit the tfl site or use an app. Old fashioned I know but they just work.

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  21. The TFL journey planner seems to have taken a step backwards. The old one came up with a map of the route both an interactive one and a PDF of your specific route – v useful. This one just lists the stops or a generic map of London with no route marked at all – even Google maps does more than that! Please bring back the functionality of the old planner – it was a vital tool and its demise is not progress.

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    1. Hi there, some customers using https to access the site are getting just a map of London without the route being plotted. If you use the link http://www.tfl.gov.uk you should have it working fine.

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  22. I wrote to TFL about problems using the new journey planner on 19 October{ticketno:[4909471]} and received a prompt, polite but standard response. The main problems were the difficulty of finding information about particular bus routes and that clicking on ‘view on map’ for details of a planned route only displays the whole of London instead of the part of the route selected.

    I thought it may be my problem, getting used to a new android tablet. However, having found this blog I am not alone in being full of praise for the effeciveness of the old planner and exasperated by the new one. The problems still persist.

    Is anything being done about the new version or shall I just give up and get the latest version of the paper maps?

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    1. Hi there, some customers using https to access the site are getting just a map of London without the route being plotted. If you use the link http://www.tfl.gov.uk you should have it working fine.

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      1. Many thanks the link seems to work ok. It would be useful if you communicated this advice to your Customer Services department. I have been exchanging emails with them for the past 10 days and they just said that the map problem was due to be fixed but they had no idea when this might happen. After I went back to them twice they told me to contact the web team via the blog and after some searching around I found this thread. Meanwhile a Google search always seems to bring up the https site where the maps do not work.

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      2. Hi Peter, our customer services colleagues are fully briefed on this now, so hopefully any new callers are getting the correct advice. We have a fix in hand but it will take a few weeks as there’s some complexity here.

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  23. PS It would be useful to have the option of enlarging the map. On the old website It used to be possible to have a large map in pdf format. The current map is too small for a longer route walking or cycling.

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    1. Peter, that’s a nice idea – we did have that feature in the past and we’ll look at adding this to our list.

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      1. Hi Phil
        Using the journey planner today the route is shown ok, thanks. But I still cannot obtain and print a map to show the route walking from the tube station. Can you fix this and give the option to print a larger pdf map?

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      2. Hi Peter, thanks for your feedback. We’re looking at how we can improve printing and sharing in Journey Planner and hope to have some news on that in the coming weeks.

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  24. Not sure if this is the relevant news group but I am struggling to find a contact in the TFL Tech Team? Perhaps your mediators can direct my request? – I have for some time been using the TFL RSS feed for travel disruption news – http://rss.journeyplanner.org/RSSFeed/RSS.ashx?title=Multi-modal&x=23&y=10
    This feed has stopped – has it been taken down, replaced or removed -I do hope its still available?

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    1. Hi Jake, all our developer resources can be found at http://www.tfl.gov.uk/developers. We’ve closed down the old Journey Planner domain with some of its associated legacy services. However you’ll find more than enough new stuff to replace it in our developers area.

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  25. I’m sorry to sound negative, but my experience is that the new tfl journey planner is an astonishingly big step backwards in terms of user-friendliness. How do I plan a journey for a few days in advance ? Do I have to scroll through pages and pages of “later” before I get there ? I can’t see any way to enter a date of travel – why does the new journey planner assume you want to plan a journey on the day of travel ? There’s much too little flexibility in names of locations. For example you can’t get to London Kings Cross rail station unless you type King’s Cross with apostrophe, but you can’t get to any bus stops around Kings Cross station unless you omit the apostrophe – inconsistent, too inflexible and thoroughly unhelpful. Which is a pity because I’m sure that’s not what you had in mind in your re-design. But the truth is the old tfl journey planner was much more useful, and the current one isn’t worth remaining in my list of bookmarks.

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    1. Hi Wayne, some users on older web browsers do not see the option to ‘change time’ which is below to ‘to’ field. If you use an up to date browser you should see these options showing correctly. We’re shortly to launch some improvements to the recognition of places so that you should be able to type pretty much anything in and still get a good match as a suggested location – watch this space.

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  26. Hello, I am writing you in regard with a problem opening one of the design standards on the website. The Desktop publishing design.pdf is not opening could you please fix the problem? Thank you

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  27. Someone seems to have removed a link from the “Help & contact” section so there is no longer a way to report a website issue…. So here will have to do!

    Page : https://tfl.gov.uk/forms/13923.aspx

    “2016 – 2017 Tendering Programme
    PDF 84KB
    https://tfl.gov.uk/cdn/static/cms/documents/uploads/forms/2016-2017-lbsl-tendering-programme.pdf

    2017 – 2018 Tendering Programme
    PDF 98KB
    https://tfl.gov.uk/cdn/static/cms/documents/uploads/forms/2016-2017-lbsl-tendering-programme.pdf

    The link for 2017-18 is clearly wrong, it should be:
    https://tfl.gov.uk/cdn/static/cms/documents/uploads/forms/2017-2018-lbsl-tendering-programme.pdf

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    1. Thanks for pointing that out Simon. I’ll pass this on to our web team and get this link updated ASAP.

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  28. I cannot seem to find any way of reporting problems with the TfL journey planner on the website – the help section is no help, there do not seem to be any email addresses for help – not everyone uses social media and chat rooms.

    The journey planner is not working on my PC or laptop. When searching a journey I get one bus result – a time but without a bus number – and that is when I search for journeys from train station to underground station e.g. Brockley to Waterloo. It is not the preferences, they are set to all modes of transport.

    Can anyone suggest a fix – for someone not too tech savvy – I just want to USE it. Had this problem for at least all of January – can’t remember about December, it’s very annoying.

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    1. Searching Brockley to Waterloo I initially get one result, but its via London Overground and Jubilee Line, not by bus. Clicking Later Journeys gives me more than one result.

      I’m thinking maybe there was a disruption earlier and a replacement bus was running — these do display confusing information. I was once told to take London Overground from Finsbury Park Station. This confused even the staff at the barrier because Finsbury Park is not on the Overground Line. Turned out that that was a replacement bus which had an extra stop at FP but it only became clear it was a bus when going to the detailed information.

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      1. As an afterthought, I think you’re looking in mobile view — which does indeed initially show just the times, but you should see a blue [+] sign somewhere on the left, which expands it to show the full detail.

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  29. Hi, following the last hackathon we’re working on an internal POC to correlate SCOOT data, incident data and other environmental data sources…. can you pls advise the best way to obtain historical TIMS incident/disruption data for the period Nov2015-Nov2016… many thanks in advance.

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    1. Hi Steve. Thanks for getting in touch, and glad to hear that you are now in the process of getting this data.

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