Developers

Taking an agile approach

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test

How we deliver

In this post I’m going to outline the way in which we, as a team, have delivered this project to date as well as highlight some of the processes and tools we’ve utilised and hopefully give a bit more perspective on the scale of some of the tasks this project is trying to overcome.

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Design

Visual design strategy: part 1

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Building solid foundations

First came the brief: Design a new look and feel for tfl.gov.uk: a site used by 75% of Londoners that already has a satisfaction score of 90% and working in an ‘agile’ project with the TfL team and two other agencies.

No problem, we’ll just go and fetch our thinking caps and get started.

However, what we hadn’t quite appreciated was the fact that when you’re in the pub in London and you mention you are working on the new TfL site – absolutely EVERYBODY has an opinion.

So no pressure then…

Where on earth to begin?

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Information

Creating quality online content for TfL

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current site

Most people come to the TfL website to find out how to get from A-B. It’s that simple, and they don’t look at much else.

But as well as great tools, the website has to carry a lot of information. Some of it is stuff that we want to tell you, but a lot of it is stuff that you need to know – or at least need to be able to find when you need it.

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News

The new beta site: a fortnight on

phil_100x100graph_blogThe beta version of our new site has now been live to the public since Tuesday 25th June, and since then we’ve been analysing the steady flow of feedback and statistics. Traffic to the site has steadied into regular patterns with the busiest time proving to be at the weekend, and mobile devices being the predominant way in which you are using the new site. And already a growing number of you are now clearly using the beta site as your primary source of TfL travel information.

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Experience

Putting customers at the heart of our design process

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As you know, we’ve just released an early preview (or ‘beta’ version) of the new TfL website so that we can get some early feedback on it. This is all part of an ongoing process of designing and testing that we wanted to tell you about. And over the next few weeks we’ll be posting articles here about all of the stages we’ve been through to get to this point.

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