Today we’re really pleased to share our new beta website with you. Building a new TfL website is a huge challenge, it’s a big site used by 75% of Londoners. Making it better than before is not simply about giving it a shiny new design or adding pretty pictures, but getting under the skin of exactly what you as the customer need.
We did this by looking at what you said you expect from the site, analysing numerous research studies and carrying out additional focus groups to fill in any gaps. We then produced our first concepts and tested these with customers, refining them along the way.
Finally, once we were sure we had something which worked well, we began to build each piece.
Why a beta website?
The beta is a partially finished site containing some of our most used tools, such as Journey Planner, and gives a flavour of what the finished site will be like when it is launched later this year. We’ve done it this way so we can take on board your feedback and get everyone used to the changes. At the top of every page is a feedback button with a couple of questions and a text box where you can enter your comments.
Your feedback will help us to see how we’ve done and where changes need to be made. If you like using the current website, don’t worry, it will be around for a few more months, and you can still reach it at http://www.tfl.gov.uk/ as usual.
What’s in the beta website?
In the beta you’ll find a completely new design which works across mobiles, tablets and desktops. Journey Planner has been upgraded to make it easier to use on the move and it remembers your recent journeys. You can now use the GPS on your phone as part of journey planning, saving you time, and we’ve integrated Google Maps and Streetview to make it easier to find your way around.
What happens next?
Over the coming weeks we’ll be adding mapping, departure boards, service updates and the remaining content pages. We’ve also got some new tools up our sleeves, like ‘Nearby’ which enables you to use a map to see all the transport options around you and get the live status of each one at a glance.
Once all this has been added we’ll be ready to say goodbye to the old website.
We’ll keep you updated throughout using this blog and bring you more in-depth information from the team on what went into designing and building it.
Please take the time to give it a try and let us know what you think, by filling in the feedback form or commenting on this blog.