You’ll notice a change at tfl.gov.uk today as we’ve switched over completely to our new website.

We’ve been trialling it in beta since mid 2013 and adding elements, but it’s now become ready to replace the old desktop and mobile site.

TfL, Home Page, New Website

The brand new TfL website has just launched, with a fresh design and new and improved features.


Why have we made this change?

The old site was really popular, with around 20 million visits a month, and 90% of customers rated it positively.  However, it had become outdated and was poorly suited to modern devices like tablets and smartphones.

We reviewed all the research we had about what you wanted from a TfL site, supplementing it with some new work, and went back to the basics.

What people really wanted was a great Journey Planner, maps, live travel information, localised and personalised content – all on their device of choice.  We needed to be great at catering for mobiles, tablets, laptops and desktops.

So that’s what we’ve done, wrapping it up in a new fresh design.

So what’s changed then?

You’ll see straight away on the homepage that the Journey Planner is even more upfront and central than it ever was.  That’s because about half the people using the site visit for Journey Planner.

The navigation is a lot simpler – things which are useful for making a journey are at the top, things about our company are at the bottom.

Once you delve into the Journey Planner you’ll notice that it now uses Google Maps, which will be familiar to most people, and these are now a feature throughout the site.

Also on the homepage you can see we have the familiar Tube service board and similar boards for all our other forms of transport, including roads.  For buses you can enter a route or stop name on the homepage to see a route map and live arrivals.  You can also save your most used stops as favourites and they will be pinned to the homepage for one-click access.

Tfl, New Website, Journey Planner

The Journey Planner is even more upfront and central than it ever was, and now uses Google Maps.

Below the Journey Planner are three new buttons – Live departures, Maps and Nearby.

Live departures lets you check the next bus, Tube, DLR or Overground service and get route maps in the case of buses.  Maps brings together all our mapping information, with the new interactive Google maps.  Nearby is something completely new.  It places your location on a map and shows you all the public transport stops and cycle docking stations around you, with their live status and next service.

There’s lots more to explore, from the new search through to better information for visitors.

We’re also being clearer than ever before about our projects and improvements, which are now easier to find and understand.  We have more work planned to make the corporate content better still so it is easier to see how we operate and what our plans are.

How can I tell you what I think?

All the way through we’ve been really keen to hear from you about what’s good or what could be improved.  That has not changed with the launch, we have a feedback bar on the homepage and will be doing a more in-depth survey next week to get your views.

We’re really grateful for all the feedback we have had so far – please keep it coming!!

What will you do now?

For a while we’ll keep working to iron out any problems on this new site.  Then we have a really exciting programme of developments to make things better still – from a better Journey Planner to more personalised services.  There is plenty more for us to do to make it better still.

Posted by Phil Young

Phil is Head of Online at Transport for London, leading the team responsible for tfl.gov.uk, Open Data, social media and intranets.

150 Comments

  1. Can’t click on links (e.g ‘plan a journey’) using a Blackberry, rendering the site completely unusable with this device!

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  2. Using a mobile browser (Chrome in this case) live updates do not work at all of the stations. For example at Barking the mobile site just shows London Overground services with Barking as the destination. No platforms or other destinations are shown and it’s been like this for 2 months, despite me emailing feedback. You are also unable to request the desktop version of the site to use that instead. It’s very pretty but the live updates are pretty much useless at the moment.

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  3. Yea, your JavaScript is broken on all but desktop browsers. Mobile devices are unusable. Also fire your UX designer, some of the user journeys are still awful. I like the design and this could have been an amazing site… looks really good though so coudos on that…

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  4. Just tried to plan a cycle route using the TFL site. I remember it being quite a useful planner, but am now finding it all-but useless. When you click on ‘view details’, all that comes up is a google map of London. I’ve tried this on two computers now and the same result – what is happening?

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    1. Hi Jack, can you check you are accessing the site through http://www.tfl.gov.uk rather than https://www.tfl.gov.uk. The maps should work fine with the first link, but some browsers prevent the second link from working correctly. Let me know how you get on with this.

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      1. Impressed Jack got a reply, especially so quickly. Will there be answers to other outstanding questions? I didn’t get any response and asked months ago.

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      2. Hi Vicky, sadly we could not reply to every message when we launched the site, but the points of most messages were covered by other responses. Is there something outstanding that you would like to ask?

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      3. There’s a question I asked months ago that’s still unresolved: ‘Save these preferences for future visits’ hasn’t worked for me for maybe three years. You said you’d look into it. What happened?

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      4. Hi there, you’re right to say there’s a problem with this feature at the moment. It’s in our list to fix and will be sorted out very shortly.

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      5. Thanks for replying now, Phil. I’d like to know if there’s still an option to email routes from the journey planner. I’m not always checking on my own behalf and it would be helpful to have the option still of sending a route. It seems only print is available. Any suggestions?

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      6. Hi Vicky, there’s no button for that on the website. However you can take the URL and email it – on most phones there’s a share facility which will allow you to do this. It does produce a rather long URL at the moment which is not ideal and we have a more concise sharing facility on our list of enhancements for the first quarter of 2015.

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  5. Hi
    great new site BUT one excellent function of old site missing.You need to be able to email/share routes with people.
    why?
    -Need this as a parent of teens so I know their plans
    -to show visitors to London how to get around
    -as a teacher who uses TFL free transport for schools need to email my route to our administrator
    -planning trips with group of friends
    please bring it back
    many thanks

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    1. Hi Yvonne, there’s no sharing button on the site but you can share the URL by email – either by copying and pasting it or by using the share function of most phones and browsers. It does produce a rather long URL I’m afraid at present. We have it in our list of enhancements to add a more concise sharing feature in the first quarter of 2015.

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  6. Any idea when the single fare finder will start returning 2015 fares? At the moment whichever radio button is selected, only 2014 fares are returned.

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    1. Hi John, it’s returning 2015 fares as far as I can see. If still not working for you perhaps you can let us know what browser and computer/phone you are using? Just to be clear I’m using the fare finder at http://www.tfl.gov.uk/fares-and-payments/fares/single-fare-finder.

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  7. got to say it’s a rubbish upgrade, put in Watford Junction & it takes you to Watford on the Met line, can we have the old version, at least it worked

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  8. There are a few things that would be really useful to see on the new site, without having to dig deep into the site:

    1. Whether planned engineering work is occurring on the trains for the journey
    2. More results so that one can work out the regularity of the service – so repeated iterations of the same service (couldn’t there be an option to select the number of results that are displayed?)
    3. How frequently the recommended buses go, whether they are every ten minutes or every twenty etc. without having to consult an individual timetable
    4. The ability to open up different sets of results on the same page to compare journeys directly

    I like the look of the new site but feel it’s very geared towards people using smart phones wanting to travel at that instant.

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    1. Hi there, thanks for your comments on the site. Taking each point in turn;

      1. Journey Planner routes you round engineering works, so would not tell you that planned engineering is taking place on your route – it simply gives you a different route. We’re looking at whether, in the future, we can flag that you’ve been routed round works or disruption so you know what’s happened.
      2. You can get more results by selecting ‘later’, although they replace the results you had before.
      3. We do have this already at https://tfl.gov.uk/bus/timetable/507?fromId=490014050B for example. We’re putting in place better links to stop information from within Journey Planner shortly.
      4. This is an interesting idea and something we’ll consider.

      The site is proudly ‘mobile first’ but we are keen to make it a great experience on all devices. Many people are now planning on the move and mobile visits make up over half our usage and rising.

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      1. 2. Only four results, that get replaced when you click ‘earlier’ or ‘later’, remains rubbish. Sometimes when doing a cross-London journey all four results will have different combinations of train/tube/bus, and you want to see the next set of each of those (to work out if, say, you miss one of the connections, how often the sequence repeats). The old site’s way of *adding* to the results list rather than replacing is something I *really* miss.

        2b. It doesn’t help that there’s long been a bug whereby clicking ‘earlier’ or ‘later’ messes around with any custom ‘departing’/’arriving’ time that’s been selected—sometimes it’ll decide to change the ‘departing’ time to ‘arriving’; sometimes trying to hunt around for journeys spanning midnight makes it reset to ‘arriving’ at midnight the previous day. I’ve never been able to pin this down to a specific set of causal inputs.

        3. “We do have this already at https://tfl.gov.uk/bus/timetable/507?fromId=490014050B for example.”—With all due respect, this is exactly what what Dors doesn’t want. (“without having to consult an individual timetable”) Can’t there be a simple line of text added to the ‘View Details’ view of each journey that says ‘every x minutes’ for each leg?

        My own 5. Is there any fix in sight for ‘Save these preferences for future visits’ not remembering walking speeds? It hasn’t worked for me for a good three or four years; when I pointed it out in comments on the site relaunch, you said you’d look into it and a fix would be forthcoming soon. Is it still being looked into?

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      2. Rich, the bugs you mention around earlier/later and save preferences are fixed to my knowledge but if you do find any outstanding issues please let us know. I understand there are things you don’t like about how it works now, we’ll have a think about the points you’ve raised.

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      3. They still don’t work for me, in different browsers (primarily current versions of Chrome and Safari, on OS X 10.9 and 10.10 and the current version of iOS).

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      4. OK – it would be really helpful if you could give me step by step how you reproduce this, then I can pass to the test team to get it logged and resolved.

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      5. On the preferences not being saved: I just had a play around, and it seems weirdly inconsistent. Sometimes it’ll save all the preferences apart from walking speed and ‘Search outside London’ (I changed everything, and these two were the only two that reset to the default after I closed the tab and then re-opened the site to plan another journey). But sometimes the modal preferences revert back to a previous-saved version. (I recently deselected ‘Coach’ and lo and behold, it remembered that! But it’s inconsistent now, whether it saves my random clicking around on the modal list, or whether it reverts to ‘all modes apart from coach’, ie. what it’d *previously* remembered for me.) It’s all very strange.

        The one constant appears to be that it never, ever remembers my walking speed; it always resets from ‘Fast’ to ‘Average’ on each new journey/visit. To recap, this used to work for me way back when on the previous site, but broke about three years ago and I’ve never seen it work again since, despite forlornly ticking the ‘remember preferences’ box from time to time in vain hope.

        About the weirdness with earlier/later and departure/arrival times, I’ll have a play around and see if I can reliably reproduce them.

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      6. The focus on the immediacy of the site is still unhelpful. I’m sure increasing numbers of people are planning journeys on mobile devices on the go, as you say, but the ever-changing results are often inconvenient. The results seem to auto refresh, which can mean repeating steps just to see the same journey options. Going from over to under ground during a journey can mean losing the result. I often end up screen-shotting journey results now knowing this is likely to happen, which isn’t convenient – extended journey detail doesn’t fit on screen and it surely was never the point of the site. It’s often possible to get more reliable results – in both journey detail and accessibility – from the maps app on my phone using the public transport option. A site that doesn’t constantly refresh, has options to save or send results and doesn’t involve standing outside tube stations watching the little red bus spin its wheels hoping my phone doesn’t get yanked out of my hand for a journey I’ve already searched would be really helpful. This still feels like a site that requires perseverance and one not really fit for purpose for a lot of users.

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  9. The problem is much more immediate, in that the part of the site dealing with Oyster accounts (topping-up and other vital things) has been unavailable for the past hour – without any comment or apology about this being posted on the home page – what is happening?

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    1. Hi Chris, best to contact @TfLWaystoPay who will have the latest on this.

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  10. Plan a Journey still does not seem to work at all with Firefox on Android as pointed out by others. Eg. entering or deleting characters in the destination field cause characters to get duplicated and the cursor moved.

    Since this update Tfl from my mobile is unusable.

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  11. The Journey Planner on the site’s still totally unusable in Firefox on Android. When typing in the input boxes characters add themselves out of nowhere and seem to continuously copy and paste for no reason with each press of the onscreen keyboard.

    It’s something that’s probably only affecting a small minority of people, but it’s frustrating it only working in Chrome, as websites that would only work in Internet Explorer 6 were 10 years ago.

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    1. Hi Martin, Can you let us know what phone you have and the version of Android. We’ve not been able to reproduce this problem yet on all the devices we have, but if we can pinpoint your exact setup hopefully we can find this problem and fix it.

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      1. Hi Phil, I have the same problem with a Sumsung Galaxy Ace Plus using Firefox. The version of Android on this phone is 2.3. Seems to work ok on the stock Android Browser. I have had the same problem on other phones too (Samsung Galaxy Mini S3). Friends of mine also have the same problem.

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  12. Richard Jennings October 9, 2015 at 4:39 pm

    Not sure this is the right place to comment, but I can’t find a contact route to report problems with the website.
    There is a bug on the TfL.gov.uk front page. The link “This weekend” specifies (as of today, Oct 9) Oct 10 to Oct 11 (with no times) which apparently is interpreted as 00:00 on both days. Thus the Sunday-only closures are not included. It should specify Oct 10 00:00:00 to Oct 11 23:59:59, which is what the equivalent link on the Status Updates page does.

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