It’s now been two weeks since our new site launched, and hopefully you’re getting used to the changes we’ve made. Behind the scenes, the team have been monitoring services and analysing feedback to log and prioritise fixes and improvements.
Shortly after launch we posted on this blog with replies to some of the most common questions we had received through your feedback. Here is an updated summary of the more recent feedback themes and what we’ve done about them, along with a site usage update.
- Refund forms – some of you said it was hard to find the refund forms so we’ve now added a link to every page under the ‘More’ menu in the ‘Quick links’ section entitled ‘Replacements and refunds’.
- Tube weekend closures – we know many people look for Tube weekend closures information and some are not sure how to find it in the new site. This information can be found at http://www.tfl.gov.uk/tube-dlr-overground/status/?when=weekend. We also have a planned works calendar at https://www.tfl.gov.uk/forms/12392.aspx and those who like the 6 month look ahead documents they are at http://www.tfl.gov.uk/travel-information/improvements-and-projects/tube-improvement/whats-the-plan. Journey Planner will route you round any closures, just make sure you have put in the correct date of your journey.
- Live arrivals and departures – we’ve had some intermittent issues with the new version of bus arrivals. For the time being we’re linking from the homepage to the service at http://m.countdown.tfl.gov.uk. You can still reach the new tools via the main menu under ‘Stations stops and piers’ or through ‘Nearby’ to get route information and maps along with bus, Tube and Overground live arrivals. It’s running pretty well but we’re going to monitor it a little longer and make some tweaks to further improve its resilience before changing the homepage link back to it.
- Postcodes in Nearby – some people have found it annoying that you can only enter stations, stops and piers into Nearby. We’ll be introducing improvements next week which mean you can enter a postcode or address as well.
- Timetables – in the new site we integrated timetables into every station or stop element and built a much better way of finding first and last Tubes. This is driven by an API into our Journey Planner which was having some problems which affected other areas of the site. We had to switch off the timetables element while we worked through the problem with our supplier. We think we’ve got it sorted now and we are testing to see if it’s resolved. We should be able to switch these timetable features back on in the next week. Until then if you want the ‘old school’ timetables you can get them at http://journeyplanner.tfl.gov.uk – from the link to ‘timetables’ on the left of the screen.
Website Traffic since launch
- 45.2 million pages have been viewed in 9.1 million visits from 5 million customers since launch.
- Traffic peaked on Tuesday 25th March between 5-6pm when the site served over a quarter of a million page views.
- The most popular content is the Home page with 4 million visits so far, followed by the Journey Planner results page (2.8 m visits)and the Tube status page (1.2 million visits).
- We’re officially mobile! 53 per cent of visits since launch have come from mobile devices, increasing to over 70 per cent during the morning rush hour.
- For the status pages, 59 per cent of visits have come from mobile devices, peaking at 80 per cent on Sunday 30th March between 6-7am.