It’s been just over 10 weeks since we launched the new site, and it’s a good opportunity to round up how the site is doing, what improvements we’ve made and our future plans.
How’s the new site doing?
The site is as busy as ever, with continued high usage from all types of devices.
The main observations are;
- Journey Planner visits have increased by around 10% overall since the new site was launched
- Mobile and tablet usage is higher than ever before with around 54% of visits overall, rising to 65% over the weekend
- 250 million pages of content have been viewed in 50 million visits from 20 million people
- The site successfully supported the significant load caused by the RMT Tube strike in April – the first major ‘real life’ test for our new cloud infrastructure, which is responsible for the ‘spike’ shown on the graph above
We’ve also reached a major milestone which has enabled us to switch off our old website and the hosting on which it was based. The new site will be around 25% cheaper to host on our new cloud infrastructure, despite supporting much richer features and higher traffic.
What improvements have we made?
Since launch we’ve released four updates to the site, roughly one every two weeks. These have delivered;
- ‘Nearby’ improvements to allow you to search for any place, in addition to stations, stops and piers or ‘my location’
- Addition of timetables and ‘first and last’ services to the main navigation and to stations, stops and piers pages – see http://www.tfl.gov.uk/travel-information/timetables/
- Better Journey Planner mapping to enable the whole journey to be seen at once, with switchable stations, stops and piers
- Hundreds of smaller fixes and improvements, including a number of device-specific problems
Since launch we’ve had some intermittant problems with the new version of bus arrivals. While we’ve been working on that our homepage has linked off to m.countdown.tfl.gov.uk which is an older (but very effective) service we’ve been offering for a number of years.
We expect the new bus arrivals tool to be back on again shortly and, in time, to replace the older service altogether.
Our future plans
A site like this never sits still and there is continual flow of improvements and projects planned. Some of the work planned for this year is;
- The release of our new API for developers
- New Oyster and contactless payments websites to work responsively across mobile, tablet and desktop
- National Rail information integrated with the new site
- Journey Planner – better printing and sharing, planning outside London, cycling enhancements, easier entry of locations and better accessibility planning for lifts and escalators
- Further information about the road network and our plans for improving it
- Greater personalisation and alerting features
As ever your feedback is really valuable to us, we appreciate your comments so please keep them coming. If there are specific things you’d like to see on the site, or things which are really annoying you then let us know.