In this post, I’m taking a look at how Journey Planner provides information on travelling to airports. This is very topical at the moment, with London Travel Watch (LTW) producing a report called Improving Public Transport Access to London Airports earlier this month. The report is available to download from this page.
For several years, the different airlines at Heathrow have been available as Points of Interest within Journey Planner. This means customers can enter their airline name to be routed directly to check-in, without needing to check which terminal they are flying from. This information fully reflects the latest moves into Terminal 2.
We have also added the check-in areas at London City Airport. In partnership with National Express, we delivered a project to include the comprehensive Hotel Hoppa bus network at Heathrow, adding a number of new hotels to our system, and working with the complementary Traveline Journey Planner to ensure that services from places outside London to Heathrow are fully reflected too.
The latter is particularly important for the sizeable workforce at Heathrow as well as those flying. All of these improvements are available not only on the website, but to users of the Journey Planner open data API.
In the future we will add all airlines at Gatwick, distinguishing between the North and South terminals, and contributing to smoother journeys. Fares information will be integrated into the Journey Planner, addressing a common complaint that Heathrow Express is too readily returned in solutions, though the system is well-placed already to support changes in Oyster validity as recommended in LTW’s report.
We believe Journey Planner should help people to decide which airport is best for them in terms of the transport links available, a key factor in the report, as well as supporting TfL colleagues with comprehensive information, particularly if a “city air hub” is set up, as LTW recommend.
Our team is committed to building our knowledge of the aviation industry and its passenger needs, and developing contacts to enable this. We look forward to the further development of Journey Planner to make travelling to London’s airports as easy and convenient as possible.