If you still use our old countdown websites to check on live bus arrivals, you’ll notice a change from June 1 as you’ll be redirected to the main TfL website instead.
Many of you may have already seen the message about this change, which confirmed that the following websites will no longer be available from June 1:
Instead, you’ll be able to check for live bus information on the TfL home page, using the new favourites feature to get live arrivals for your stops.
Why are we making this change?
We currently operate two services for our customers to view live bus arrivals, tfl.gov.uk and countdown.gov.uk. The service at countdown.tfl.gov.uk is now at the end of its life and it is not economic to maintain it in future.
We recently introduced favourites feature on our website, as described in my previous post. These features allow you to save your bus stops and get live arrival information.
How can I get live arrivals for frequently used stops?
When you visit our website you’ll notice a star on the top right corner. Click or tap on it and search for your most frequently used bus stops. You can then add these to the favourites panel and get live arrivals.
Having set these favourites, you’ll also find your saved bus stops on the home page along with the live arrivals. The image above shows this process.
Alternatively, you can bookmark bus stop pages for future reference.
What are the next steps?
We realise that this new functionality replaces a well established service and we are working on improving the experience further.
We’re really interested to get your feedback to help us better understand your needs. It would be great to know any thoughts you have or problems you’ve faced by leaving us a comment below.