This week marked the first anniversary of the launch of our new website. The new site, which works well on mobiles, tablets and desktops, replaced our previous website dating back to 2007.
The site, used by 81% of Londoners, brings together live data about all forms of transport in London and is a one-stop-shop for everything you need to know about public transport and roads.
Since launch customers have made over 250 million visits and viewed 1.2 billion pages and our most recent survey shows satisfaction at 90%, the highest ever.
We have also seen usage on mobile phones overtake desktop computers with 120 million visits on mobile and 107 million on desktops, with the remainder coming from tablets. This reflects the fact that the site is much better suited to mobiles and customers are increasingly using it on the move.
New features launched today
We’ve been quietly updating the site with new features and fixing problems throughout the past year. Today we’ve updated the Journey Planner to make it easier to type in locations, which are now suggested as you type, not just for stations and stops but also for Santander Cycles locations, places of interest and postal addresses.
The way cycle journeys are shown is significantly improved with multiple route options being shown at the same time on our maps, live docking station status and improved access to Santander Cycles journeys.
We’ve also made it easier to plan journeys with options such as bus only, fewest changes, least walking and step free with one click from the bottom of the results page.
Just as we’ve done throughout the past year we will be continuing to improve the site reflecting changes to the transport system and customer feedback.
Changes planned for the next 12 months include;
- New rail services on London Overground and TfL Rail
- Improvements to Journey Planner options and travel planning beyond London borders
- Easier to use area for contacting TfL customer services
- Improvements to travel alert services
- Congestion Charging and Enforcement services integrated into the main, mobile friendly website
- Further personalised elements of the site and wider use of single sign on
We’re committed to continuing these improvements so the site can be better, more reliable and easier to use for customers.
We really value your feedback, good and bad. Feel free to let us know what you think by commenting on this blog.