Tag: London Underground

DesignExperienceProducts

TfL TravelBot: Designing the conversation

As you may already know if you’re following this blog, we recently released the TfL TravelBot on Facebook Messenger. If you haven’t read them yet, Steven and Charul’s posts will give you a bit of background.
Check out TravelBot here or search for TfL TravelBot in the messenger application. In this post I will explore the reasons for introducing a conversational bot and our learnings around the design of conversation.

Diverse backgrounds, cultures and lifestyles mean that we all use different words to talk about things. This can become frustrating when you’re trying to find something on a website.

In our team, we try to label things in a way that most users will understand, but are well aware of the fact that we will never be able to cater for everyone. This means that some users have to change the way they think to match what they are looking for.


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News

Facebook Messenger: TfL TravelBot

We’re proud to introduce our Facebook Messenger TravelBot, which has the ability to provide updates on bus arrivals as well as Tube and bus status updates.

Through our two Facebook pages – the main TfL page and the London Underground page – we deal with a huge number of queries every day, and we wanted to make it even easier for customers to get our information on the Facebook platform in a way that’s fast and straightforward. With the open data in our Unified API already helping to provide live information on many services like third-party apps and Twitter alerts, we hope this will be another big step towards enabling customers to quickly and easily access the information they need via social media. 


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Journey Planner

TfL Journey Planner Updates – 09 May

Welcome to the latest instalment from the Journey Planner team, designed to keep you up to date with new timetables, stops and points of interest which have been added to the system and timetable data sources over the past week. The Unified API is updated with new Journey Planner data up to five times a week. 

This week’s update features a number of changes to bus services.

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Journey Planner

TfL Journey Planner Updates – 02 May

Welcome to the latest instalment from the Journey Planner team, designed to keep you up to date with new timetables, stops and points of interest which have been added to the system and timetable data sources over the past week. The Unified API is updated with new Journey Planner data up to five times a week.

Spring / Summer Timetables for all River Bus services are now available, as well as those for Thames River Services, Circular Cruise Westminster and Thames River Boats. Embankment Pier has now reopened.

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Journey Planner

TfL Journey Planner Updates – 18 April

Welcome to the latest instalment from the Journey Planner team, designed to keep you up to date with new timetables, stops and points of interest which have been added to the system and timetable data sources over the past week. The Unified API is updated with new Journey Planner data up to five times a week.

Bus routes 38 56 73 341 and 476 are diverted northbound between Islington Green and Essex Road Station via Upper Street and Highbury Corner.

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Journey Planner

TfL Journey Planner Updates – 04 April

Welcome to the latest instalment from the Journey Planner team, designed to keep you up to date with new timetables, stops and points of interest which have been added to the system and timetable data sources over the past week. The Unified API is updated with new Journey Planner data up to five times a week.

ESpring / Summer Timetables for all River Bus services (RB1 RB1X RB2 RB4 RB5 and RB6) are now available, as well as those for Thames River Services, Circular Cruise Westminster and Thames River Boats. Embankment Pier has now reopened.

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Journey Planner

TfL Journey Planner Updates – 28 March

Welcome to the latest instalment from the Journey Planner team, designed to keep you up to date with new timetables, stops and points of interest which have been added to the system and timetable data sources over the past week. The Unified API is updated with new Journey Planner data up to five times a week.

Spring / Summer Timetables for all River Bus services (RB1 RB1X RB2 RB4 RB5 and RB6) are now available, as well as for Thames River Services, Circular Cruise Westminster and Thames River Boats.

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DevelopersInformation

Devs – Can You Help Us Provide Better Accessibility Info?

London has one of the most accessible transport networks in the world, but whilst we have made progress on accessibility, we recognise there is an enormous amount of work still to do.

It’s important that wheelchair users know if a station is step-free, and if it is, whether the lifts are working that day.

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Journey Planner

TfL Journey Planner Updates – 16 March

Welcome to the latest instalment from the Journey Planner team, designed to keep you up to date with new timetables, stops and points of interest which have been added to the system and timetable data sources over the past week. The Unified API is updated with new Journey Planner data up to five times a week.

Step-free access is now available at Tottenham Court Road to Central line platforms and Northern line trains and at Canonbury to trains.

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DevelopersInformation

New Tube Customer Volumes and Movements Data

As our city grows, so does the demand for transport. This means that it can get very busy at specific times at the most heavily used places. Some customers have told us they would like more information to help them avoid the very busiest times and places when they have the flexibility.

Today we’re releasing new London Underground data to show customer volumes and movements in stations and train occupancy for a typical weekday, so you can see the busiest locations and times on our network. This will enable open data users to create features for planning quicker and more comfortable journeys.

Crowded

With London’s population growing rapidly, demand on Tube services is higher than ever and we hope the release of this new data will help tackle crowding

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