As you may already know if you’re following this blog, we recently released the TfL … More
The making of the TfL TravelBot
We recently launched our first ever Chatbot – the “TfL TravelBot” on Facebook, which uses … More
Facebook Messenger: TfL TravelBot
We’re proud to introduce our Facebook Messenger TravelBot, which has the ability to provide updates … More
Twitter alerts: Status Checker and Improved Alerts
We’re proud to introduce our Twitter status checker, as well as improved Twitter alerts and weekly … More
Twitter Pilot – Weekend Travel Advice Direct Messages
For around five years we’ve been informing customers about travel disruption through our @TfLTravelAlerts account. … More
Our use of social media
We recently shared some thinking about how we provide the best service to our customers … More