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TfL TravelBot: Designing the conversation

As you may already know if you’re following this blog, we recently released the TfL … More

bot, Buses, facebook, Facebook Messenger, London Buses, London Underground, service information, social media, status checker, travel alerts, Tube

The making of the TfL TravelBot

We recently launched our first ever Chatbot – the “TfL TravelBot” on Facebook, which uses … More

facebook, Facebook Messenger, feedback, social media, TfL, TfL Journey Planner, travel information

Facebook Messenger: TfL TravelBot

We’re proud to introduce our Facebook Messenger TravelBot, which has the ability to provide updates … More

bot, Buses, facebook, Facebook Messenger, London Buses, London Underground, service information, social media, status checker, travel alerts, Tube

Twitter alerts: Status Checker and Improved Alerts

We’re proud to introduce our Twitter status checker, as well as improved Twitter alerts and weekly … More

service information, social media, status checker, travel alerts, twitter, Twitter alerts, weekly travel advice

Twitter Pilot – Weekend Travel Advice Direct Messages

For around five years we’ve been informing customers about travel disruption through our @TfLTravelAlerts account. … More

planned works, service information, social media, travel alerts, twitter, weekend works

Our use of social media

We recently shared some thinking about how we provide the best service to our customers … More

social media
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